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Finding Customers

How to Know What People Are Asking…

This video is part of a series brought to you by Entrepreneur’s book division, Entrepreneur Press, the publisher of Jill Schiefelbein’s book Dynamic Communication: 27 Strategies to Grow, Lead, & Manage Your Business. In this Dynamic Communication interview, author Jill Schiefelbein chats with Andy Crestodina, co-founder of Orbit Media and author of Content Chemistry, who ...

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Brand Managers Ignore 80 Percent of Complaints on Twitter…

Twitter can be a very effective tool for addressing questions about a brand’s product or services, but it’s not being used effectively, according to a new study. Socialbakers reports that 80 percent of questions posed to United States companies are ignored. That’s a 20 percent higher rate than on Facebook, where ...

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